Service announcements

EXPERIENCING PROBLEMS WITH OUR SERVICES? RUN A DIAGNOSE FIRST TO SAVE YOURS AND OUR TIME

Any service announcements on this page applies to our services and networks. Service announcements regarding our clients equipment will not be posted here.

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

21.05.19 00:40:38

Software updates will be made on the servers tonight. The work starts at 0.45.
It is expected that Apache / MySQL / MariaDB on some servers will be restarted.

Expected resolved: 21.05.19 04:00:00

Resolved:

21.05.19 04:00:00

Regarding: cpanel10.proisp.no
cpanel13.proisp.no
cpanel14.proisp.no
cpanel3.proisp.no
Scheduled:

06.05.19 23:48:03

The servers will be taken down and memory / battery will be replaced. It is expected around 10-20 minutes downtime on each server while the work is in progress.

Expected resolved: 07.05.19 03:00:00

Resolved:

07.05.19 02:00:00

Regarding: cpanel78.proisp.no
Scheduled:

01.05.19 22:47:40

There are currently slowness on the server. Our technicians are checking this further.

Expected resolved: 01.05.19 23:00:00

Resolved:

02.05.19 00:03:00

Regarding: cpanel10.proisp.no
Scheduled:

23.04.19 12:07:33

We will upgrade the firmware and software on the server and it will require a restart. It is expected approx. 15 minutes downtime in connection with restart and upgrades. The maintenance will start at 02:00 24.04.

Expected resolved: 24.04.19 02:30:00

Resolved:

24.04.19 02:20:58

Regarding: cpanel12.proisp.no
cpanel15.proisp.no
cpanel17.proisp.no
cpanel2.proisp.no
cpanel20.proisp.no
cpanel23.proisp.no
cpanel41.proisp.no
cpanel46.proisp.no
cpanel51.proisp.no
cpanel52.proisp.no
cpanel53.proisp.no
cpanel54.proisp.no
cpanel55.proisp.no
cpanel57.proisp.no
cpanel59.proisp.no
cpanel64.proisp.no
cpanel65.proisp.no
cpanel66.proisp.no
Scheduled:

10.04.19 01:50:31

Software updates will be made on the servers tonight. The work starts at 02.00.
It is expected that Apache / MySQL / MariaDB on some servers will be restarted.

Expected resolved: 10.04.19 06:30:00

Resolved:

10.04.19 05:56:01

Regarding: cpanel16.proisp.no
cpanel19.proisp.no
cpanel31.proisp.no
cpanel42.proisp.no
cpanel45.proisp.no
cpanel46.proisp.no
cpanel47.proisp.no
cpanel53.proisp.no
cpanel54.proisp.no
cpanel55.proisp.no
cpanel56.proisp.no
cpanel57.proisp.no
cpanel58.proisp.no
cpanel59.proisp.no
cpanel60.proisp.no
cpanel61.proisp.no
cpanel63.proisp.no
cpanel64.proisp.no
cpanel65.proisp.no
cpanel66.proisp.no
cpanel77.proisp.no
cpanel9.proisp.no
Scheduled:

09.04.19 16:04:13

The switch stack which the servers are connected to will be upgraded 02:00 due to bug in firmware. The affected servers have had some package loss (you might have lost the connection in short periods to the services) due to mentioned bug. We have applied a temporary patch, but we will be upgrading the firmware at the scheduled time to ensure future stability of the network.

The affected servers will be unavailable for 5-15 minutes during the upgrade. We apologize for any inconvenience this causes.

09.04.19 17:26:18

The upgrade have been postponed until 02:00 12.04.19 after consultation with the manufacturer. The switch stack is working within normal parameters.

12.04.19 11:09:58

The upgrade have been postponed until 02:00 13.04.19 after consultation with the manufacturer. The switch stack is working within normal parameters.

13.04.19 14:06:26

The upgrade was performed without any problems.

Expected resolved: 13.04.19 02:15:00

Resolved:

13.04.19 14:06:26

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

09.04.19 15:28:22

We are changing backup solution for our services. For a period that will vary for each server, backup will be available for less than 30 days via the control panel (cPanel). Please contact support if you need older backups so we can restore this for you during this period.

This is not ideal for either you or us, but we hope for your understanding in our efforts to improve our service to you. We apologize in advance for the inconveniences it causes for customers who want to restore from older backups.

For more information about the change, read the blog entry "Acronis backup - our new backup solution".

Expected resolved: 30.04.19 23:30:00

Resolved:

02.05.19 00:08:27

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

08.04.19 23:35:36

Software updates will be made on the servers tonight. The work starts at 23.45.
It is expected that Apache / MySQL / MariaDB on some servers will be restarted.

Expected resolved: 09.04.19 03:00:00

Resolved:

09.04.19 03:37:03

Regarding: cpanel62.proisp.no
Scheduled:

08.04.19 10:52:31

There is currently one major attack on the server that causes unstable connections to the server. The data center is working to block traffic.

Expected resolved: 08.04.19 11:45:00

Resolved:

08.04.19 11:38:46

Regarding: cpanel69.proisp.no
Scheduled:

05.04.19 10:13:41

We will upgrade the firmware and software on the server and it will require a restart. It is expected approx. 15 minutes downtime in connection with restart and upgrades. The maintenance will start at 02:00 08.04.

Expected resolved: 08.04.19 02:30:00

Resolved:

08.04.19 03:25:41

Regarding: Data center in Stavanger (NO) DC1 i
Data center in Stavanger (NO) DC2 i
Scheduled:

04.04.19 14:57:53

The datacenter will perform necessary maintenance on the core network today between 17:00-23:00. 2-3 short outages of less than 2 minutes are expected during the timeframe. All services will be unavailable in the outages.

Expected resolved: 04.04.19 23:00:00

Resolved:

04.04.19 23:00:00

Regarding: cpanel29.proisp.no
Scheduled:

17.03.19 17:06:16

There is currently high load on the server. Our technicians is working on resolving the issue.

Expected resolved: 17.03.19 17:15:00

Resolved:

17.03.19 17:12:59

Regarding: cpanel78.proisp.no
Scheduled:

11.03.19 15:37:28

We will upgrade the firmware and software on the server and it will require a restart. It is expected approx. 15 minutes downtime in connection with restart and upgrades. The maintenance will start at 02:00 tonight.

Expected resolved: 12.03.19 03:00:00

Resolved:

12.03.19 03:36:00

Regarding: cpanel71.proisp.no
Scheduled:

06.03.19 12:15:45

There are currently server issues. Our technicians are checking closer.

Expected resolved: 06.03.19 12:20:00

Resolved:

06.03.19 12:25:47