Service announcements

EXPERIENCING PROBLEMS WITH OUR SERVICES? RUN A DIAGNOSE FIRST TO SAVE YOURS AND OUR TIME

Any service announcements on this page applies to our services and networks. Service announcements regarding our clients equipment will not be posted here.

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

22.01.19 15:39:41

cPanel will be updated to the latest version because of security release. There are not expected to be any downtime on any services.
The work will start at 01.00.

Expected resolved: 23.01.19 05:00:00

Resolved:

23.01.19 07:09:13

Regarding: cpanel38.proisp.no
Scheduled:

22.01.19 15:36:05

The server will be upgraded and migrated from EasyApache 3 to EasyApache 4. Imunify360 will be installed on the server.
There may be occasional downtime on the web server while this is in progress.

The work will start at 0.00.

Expected resolved: 23.01.19 05:00:00

Resolved:

23.01.19 06:08:05

Regarding: cpanel28.proisp.no
Scheduled:

21.01.19 15:11:29

The server will be upgraded and migrated from EasyApache 3 to EasyApache 4. Imunify360 will be installed on the server.
There may be occasional downtime on the web server while this is in progress.

The work will start at 0.00.

Expected resolved: 22.01.19 04:00:00

Resolved:

22.01.19 06:08:00

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Scheduled:

17.01.19 23:22:39

Due to a bug in Apache from the supplier (ALMODP-107), all servers will be updated to rectify the error.
At the same time, there will be small updates of Ruby, Python and PHP extensions. Some servers with MariaDB will also get a small update.

Apache will be restarted on all servers and the downtime on the web server will be about 1 minute.
Work will start around 23.30.

Expected resolved: 18.01.19 01:30:00

Resolved:

18.01.19 02:35:33

Regarding: cpanel18.proisp.no
cpanel34.proisp.no
cpanel41.proisp.no
cpanel5.proisp.no
cpanel7.proisp.no
cpanel8.proisp.no
Scheduled:

17.01.19 23:16:52

Hardware upgrades will be made to the servers. More memory will be added and there is expected downtime of up to 15 minutes per. server.

Expected resolved: 18.01.19 05:30:00

Resolved:

18.01.19 04:58:40

Regarding: cpanel19.proisp.no
Scheduled:

16.01.19 00:05:32

The server will be upgraded and migrated from EasyApache 3 to EasyApache 4. Imunify360 will be installed on the server.
There may be occasional downtime on the web server while this is in progress.

Expected resolved: 16.01.19 03:00:00

Resolved:

16.01.19 03:05:00

Regarding: cpanel23.proisp.no
Scheduled:

13.01.19 17:11:47

The RAID controller will be switched due to signs of malfunction. We expect the server to be unavailable for up to 1 hour while the controller is replaced.

Expected resolved: 15.01.19 00:00:00

Resolved:

15.01.19 16:04:06

Regarding: cpanel43.proisp.no
Scheduled:

13.01.19 14:32:06

The server will be unavailable up to 20 minutes due to network upgrades between 04:00 and 06:00 29th of January.

Expected resolved: 29.01.19 06:00:00

Resolved:

Regarding: cpanel45.proisp.no
Scheduled:

21.12.18 11:07:18

There are currently problems with the server. Our technicians are check this further.

21.12.18 11:17:24

The server is running normally again. Our technicians will go through the logs to find the cause.

Expected resolved: 21.12.18 11:10:00

Resolved:

21.12.18 11:17:24

Regarding: cpanel48.proisp.no
Scheduled:

19.12.18 22:41:48

After switching motherboards tonight, there is a problem with other hardware on the server that causes it to lock.
Dell is currently checking the logs to locate the faulty components.

20.12.18 09:32:29

Dell didn't find any errors in the logs on the server, so they may debug directly and possibly replace with new motherboards and components.
There will be some downtime when the Dell technician performs this job.

20.12.18 13:07:33

Upon further investigation, data on server is corrupt and it will not be possible to correct this problem with new components. Therefore, we need to switch to Plan B for the fastest and most secure solution, as the situation is now, and now restores all content (BMR) to new server. Backup restores from night to December 18th so all data stored on the web site after this date will be lost. It is expected that recovery and preparation will be completed within 12-24 hours.

21.12.18 11:20:34

The recovery will be completed around 13.30, then our technicians will do some work to get it back up afterwards.

21.12.18 15:52:50

The server got online 15.20. There will be some load on the server for a while due to a lot of activity and emails being delivered.

Sorry for the problems this has caused to our customers. We will go through the event with our technicians and Dell to look at the routines and what can be improved for similar incidents.

Expected resolved: 21.12.18 15:30:00

Resolved:

21.12.18 15:22:00

Regarding: cpanel77.proisp.no
Scheduled:

19.12.18 12:43:46

Apache is down at the moment. Technicians are checking this.

Expected resolved: 19.12.18 12:50:00

Resolved:

19.12.18 12:47:59

Regarding: cpanel17.proisp.no
cpanel35.proisp.no
cpanel41.proisp.no
cpanel5.proisp.no
cpanel77.proisp.no
Scheduled:

18.12.18 16:09:39

cPanel will be updated to the latest version. No downtime is expected due to this update.

Expected resolved: 19.12.18 02:00:00

Resolved:

19.12.18 03:29:40

Regarding: cpanel48.proisp.no
Scheduled:

18.12.18 16:03:48

An error has been detected on the system board on the server. This will be replaced with a new one and work starts at 0.00 tonight.
Downtime is expected to be around 15-25 minutes.

19.12.18 01:04:36

Technician is still working on replacing the motherboard.

Expected resolved: 19.12.18 01:30:00

Resolved:

19.12.18 04:00:00

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Scheduled:

17.12.18 23:25:22

Software will be updated on the servers. Some servers with MariaDB / MySQL will be updated and therefore a restart of these services are needed.

Expected resolved: 18.12.18 03:30:00

Resolved:

18.12.18 04:14:41

Regarding: cPanel servers i
cPanel (PRO server) servers i
Scheduled:

07.12.18 01:34:03

Due to an error in cPanel, all Apache servers are updated to the latest version. The web server will be restarted on some servers because of this.

Expected resolved: 07.12.18 03:30:00

Resolved:

07.12.18 03:26:15

Regarding: cpanel74.proisp.no
Scheduled:

23.11.18 03:14:30

A firmware update is required on the server that requires a reboot. Downtime will be 5-10 minutes.

Expected resolved: 23.11.18 03:30:00

Resolved:

23.11.18 03:22:20

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

21.11.18 20:48:48

cPanel will be upgraded from version 74 to version 76 on remaining servers that are not on this version. Some software will also be updated on some servers.
Read more about version 76 of cPanel on our blog.

Expected resolved: 22.11.18 02:00:00

Resolved:

22.11.18 02:01:58

Regarding: cpanel37.proisp.no
Scheduled:

17.11.18 19:13:35

There are problems with a disk on the server and it is necessary to take it offline to perform troubleshooting and correction. This will be started at 02:00 tonight. It is expected that the downtime can be up to 30 minutes.

Expected resolved: 18.11.18 02:45:00

Resolved:

18.11.18 02:36:33

Regarding: cpanel9.proisp.no
Scheduled:

14.11.18 00:45:34

The server will be upgraded and migrated from EasyApache 3 to EasyApache 4. cPanel will be upgraded to version 76. Imunify360 will be installed on the server.
There will be occasional downtime on the web server while in progress.

Expected resolved: 14.11.18 05:00:00

Resolved:

14.11.18 04:48:24

Regarding: Data center in Stavanger (NO) DC1 i
Data center in Stavanger (NO) DC2 i
Scheduled:

13.11.18 10:55:29

There will be routing changes in the core network from 23:00 15.11.2018. Short outages could occur sporadically during this timeframe.

Expected resolved: 16.11.18 05:00:00

Resolved:

16.11.18 02:00:00

Regarding: cPanel servers i
cPanel (PRO server) servers i
cPanel (LiteSpeed) servers i
Enterprise servers i
Scheduled:

31.10.18 00:30:21

Software will be updated on the servers. Some servers with MariaDB / MySQL will be updated and therefore requires a restart of the database engine.

Expected resolved: 31.10.18 02:00:00

Resolved:

31.10.18 03:00:00

Regarding: FreePBX servers i
Scheduled:

29.10.18 09:29:45

We currently have problems with our telephone central. The vendor is working on a solution.

Expected resolved: 29.10.18 12:30:00

Resolved:

29.10.18 11:00:00